Rendez, Inc. ("Rendez," "we," "us," or "our") operates the Rendez mobile application and the website at getrendez.com (together, the "Service"). This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices you have.
This policy applies to users in the United States only. Rendez is currently available to users in the U.S. only. Your use of the Service is also governed by our Terms of Service.
By creating an account or using Rendez, you agree to the collection and use of your information as described in this policy.
If you choose to sign in using Apple, Google, or Facebook, we receive your name and email address from that provider. We do not receive your password.
We use your information to:
We do not sell your personal information.
We do not share your personal information with third parties for cross-context behavioral advertising.
We share information with the following service providers, each of whom acts only on our documented instructions:
| Provider | What They Receive | Why |
|---|---|---|
| AWS S3 | Profile photos | Secure cloud storage (us-west-2 / Oregon region) |
| AWS Rekognition | Profile photos (facial scan data) | Identity verification and content moderation only |
| Firebase (Google) | Device push token, user ID | Push notifications |
| Twilio | Phone number | SMS verification at registration (OTP delivery only) |
| Stripe | Payment information | Processing Rendez+ subscriptions and Boost purchases |
| RevenueCat | Device ID, subscription status | Subscription lifecycle management |
| Sentry | Crash logs, device state at time of crash | Error reporting and monitoring |
| Mixpanel | Pseudonymous usage events (user ID only) | Product analytics |
| Google Maps / Google Places API | Venue search queries | Map display and venue lookup |
| Apple / Google / Facebook | Authentication tokens | Sign-in when you choose these options |
We may also share your information:
We retain your information according to the following schedule:
| Type of Data | Retention Period |
|---|---|
| Active account data (profile, photos, invites) | Retained while your account is active |
| Post-deletion safety window | 3 months to 2 years after account deletion or ban, to investigate fraud, abuse, or safety incidents — data in this window may not be deleted upon request |
| Messages | 12 months after last activity in the conversation or after the associated date event, whichever is later; deleted on account deletion (subject to the safety window above) |
| Invite and request activity records (including cancellation timing and attendance confirmations) | Retained while your account is active; subject to the standard post-deletion safety window above; used on a rolling 90-day basis for Reliability Score computation |
| Biometric scan data (AWS Rekognition facial data) | Deleted within 90 days of verification completion, or upon account deletion, whichever is first |
| Payment and tax records | 7 years, as required by applicable accounting and tax law |
| Customer support communications | 3 years after the support ticket is closed |
| Crash and error logs (Sentry) | 90 days from capture |
| Safety reports and block records | Retained for the duration of the post-deletion safety window (up to 2 years); potentially longer for reports involving serious safety or legal concerns |
| Anonymized or aggregated analytics data | May be retained indefinitely |
When you delete your account, we remove your profile, photos, and personal information from active systems, subject to the retention periods above.
We protect your information using:
No security system is perfect. We cannot guarantee that your information will never be accessed without authorization. If you believe your account has been compromised, contact us immediately at privacy@getrendez.com.
Rendez is intended for adults 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we become aware that a user is under 18, we will immediately terminate the account and delete the associated information.
If you believe a minor is using Rendez, please contact us at privacy@getrendez.com.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
| CCPA Category | Sources | Third Parties Shared With | Business Purpose |
|---|---|---|---|
| Identifiers (name, email address, phone number, device ID, IP address, internal user ID) | You directly; automatically from your device | Firebase, Twilio, Sentry, Mixpanel | Account creation, authentication, push notifications, crash monitoring, analytics |
| Personal records (date of birth, payment information) | You directly | Stripe, RevenueCat | Age verification (18+ gate), payment processing and subscription management |
| Protected characteristics (age; sex life or romantic preferences, as inferred from use of a dating platform) | You directly; inferred from app use | None | Service delivery |
| Commercial information (subscription and purchase history) | You directly; Stripe; RevenueCat | Stripe, RevenueCat | Billing and subscription management |
| Biometric information (facial scan data processed for identity verification) | You directly (via profile photos) | AWS Rekognition | Identity verification and content moderation only — no other use |
| Internet and network activity (screens viewed, taps, session duration; cancellation actions and attendance confirmation responses) | Automatically from your device | Mixpanel (pseudonymous user ID only — usage events only; cancellation and attendance data are retained by Rendez internally and not shared with Mixpanel) | Product analytics, improvement, and platform reliability scoring |
| Geolocation (precise GPS location) | Automatically from your device, with permission, foreground only | None | Displaying nearby invites; map view |
| Audio/visual data (profile photos) | You directly | AWS S3 (storage), AWS Rekognition (verification), other users (profile display) | Profile display, identity verification, content moderation |
| Inferences (dating preferences and behavior inferred from app activity) | Derived from your use of the Service | None | Service personalization, improvement, and reliability scoring |
| Sensitive personal information (precise geolocation; biometric data; sex life/romantic preferences; message contents) | You directly; automatically from your device | AWS Rekognition (biometric data only) | Service delivery, safety, and fraud prevention only |
We collect the following categories of sensitive personal information as defined by CPRA: precise geolocation; biometric information (facial scan data for identity verification); information about your dating and romantic preferences (inherent to using a dating platform); and the contents of your messages (sent after invite acceptance).
We do not use sensitive personal information for any purpose other than: (1) providing and improving our services to you, (2) protecting the safety and security of our platform and our users, and (3) preventing fraud and abuse. We do not use sensitive personal information to infer characteristics about you or for targeted advertising.
You have the right to:
Email privacy@getrendez.com with the subject line "California Privacy Request." We will respond within 45 days. We may ask you to verify your identity before processing your request.
You may designate an authorized agent to submit a request on your behalf by providing us with written authorization or a valid power of attorney.
California residents may request, once per calendar year, information about third parties to whom we disclosed personal information for their direct marketing purposes, and the categories of information disclosed. We do not disclose personal information to third parties for their direct marketing purposes. To submit a request, email privacy@getrendez.com.
Some browsers and devices transmit a "Do Not Track" signal. We do not currently alter our data collection or use practices in response to Do Not Track signals. California law requires us to disclose this practice.
The Rendez website at getrendez.com may use cookies and similar tracking technologies (such as pixels and local storage) to operate the site, remember your preferences, and analyze traffic. You can control cookie settings through your browser. We do not use cookies on getrendez.com for third-party advertising. For questions about our website tracking practices, contact privacy@getrendez.com.
If you are a resident of Colorado, Virginia, Texas, or another state with applicable privacy laws, you may have similar rights regarding access, deletion, correction, and opt-out of data sales. To exercise these rights, contact us at privacy@getrendez.com. We will update this section as we expand to new markets and as additional state privacy laws take effect.
Rendez is currently available to users in the United States only. However, if you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland and access the Service, the General Data Protection Regulation (GDPR) and applicable national data protection laws may apply to our processing of your personal data.
Legal basis for processing. We process your personal data on the following legal bases:
Your rights under GDPR include: access, correction, erasure, restriction of processing, data portability, objection to processing, and the right to lodge a complaint with your local supervisory authority.
International data transfers. Rendez is based in the United States. If you are in the EEA, UK, or Switzerland, your personal data is transferred to and processed in the United States. We rely on standard contractual clauses or other lawful transfer mechanisms to protect personal data transferred across borders.
To exercise your GDPR rights, contact us at privacy@getrendez.com. We will respond within 30 days.
We may update this policy from time to time. If we make material changes, we will notify you by in-app notification and/or email at least 30 days before the changes take effect. Your continued use of Rendez after the effective date of the updated policy constitutes your acceptance of the changes.
The "Last Updated" date at the top of this page indicates when this policy was most recently revised.
For privacy questions, requests, or concerns:
Rendez, Inc.
privacy@getrendez.com
440 N Barranca Ave #5494
Covina, CA 91723